Makaan.com - Sr Manager/AGM - Telesales

AGM - Telesales - Makaan.com

About Makaan.com:

Makaan.com, fastest growing property website in India was established with the mission to connect relevant buyers and sellers of real estate, massively increasing the propensity of transactions. The website is committed to help its users make wise and profitable decisions relating to buying, selling, renting and leasing of properties in India and key global geographies. Makaan.com is part of People Group, owners of world famous brands like Shaadi.com & Mauj Mobile.

Position background:

The position is for a Senior Manager / DGM - Telesales and is based out of Gurgaon (Delhi NCR area). The position is in the leadership team of the company. Makaan.com currently operates out of 8 locations in India thru its offices in Gurgaon, Noida, Mumbai, Navi Mumbai, Pune, Hyderabad, Bangalore and Chennai.

The company plans to expand aggressively over the next 2-3 years and is looking at adding new revenue streams. The person will be required to set up & build the telesales network from scratch.

KRAs: The person will be heading a team of 30-40 callers in year 1 with the provision to scale up to 100 telesales representatives over the next 2 & 3 years. The main KRAs of the person will be:

- To carry the overall revenue target for the telesales team

- To design the backend systems & procedures for business monitoring

- To train the callers on best practices in selling on phone

- To maintain attrition within the desired

Type of person: We are looking for a dynamic person having:

- Overall 8 - 12 years+ in sales (preferably online sales) with at least 2 - 4 years in a outbound telesales setup

- Should have managed telesales operation of a mid size team (upto 100 people)

- Hands on experience in setting backend systems & procedures for business monitoring

- In-depth knowledge of sales tracking like customer profiling, pipeline management etc

- Knowledge of Cat A & Cat B cities in India (dynamics like language, customer type & other local issues)

- Exposure to telesales operations of an online company will be an added advantage

- Should have exposure to employee engagement techniques

Educational qualification: Graduate with MBA preferred

Reporting to: The position reports into Business Head - Makaan.com