Majorel - Head - Network Operations

Head - Network Operations

Job Description :

HEAD OF NETWORK OPERATIONS CENTER

- Majorel is looking for an experienced Network Operations Centre Head with a proven track record of leading and developing the Network Operations Centre function for Majorel globally. The key responsibilities are to manage the team to ensure service quality and network efficiency. The post holder will manage the budget and lead improvements to Maintenance, Provisioning, Service Restoration and Data Centre processes and capabilities.

- The demands on the team are increasing due to customers, more complex solutions and higher customer expectations. This role is an exciting opportunity for the right candidate to make an immediate impact in the operational running of a dynamic team and develop its capability in line with the growth of the network, security, voice and hosting business.

- To develop the team and work with other Infrastructure Verticals to achieve common business goals,

- To act as an escalation point for customer problems and questions via telephone, e-mail and face to face,

- To be escalation contact for service issues, out of hours,

- Ensuring the right environment is in place so that staff are effectively mentored, developed and trained,

- Develop and own the processes and procedures used by the team, based on best practice for the industry,

- Develop documentation related to the departments work processes which is up to date and accurately reflects,

- Lead global projects including internal projects to improve service

- Communicate with suppliers and service providers on behalf of the company

- Conduct team reviews and be responsible for personal and career development of team members

- Hands on knowledge of Cisco, Juniper, FortiGate, ILL, MPLS, SDWAN, etc.

Candidate Profile :

- Previous extensive experience of building and developing a technical team

- Excellent verbal and written communication skills

- Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements

- Ability to cope with changing environment including adapting to meet emergency business critical events

- Effectively plans and organises own workload

- Self-motivated

- Capable of working under pressure/using own initiative with minimal supervision

- Team player, who contributes ideas and suggestions for improvement

- Keen interest in leading edge ISP technologies

- Happy to challenge existing processes and procedures

- Previous supplier management experience essential

- Exposure to running projects effectively is essential

Personal Attributes :

- Excellent leadership qualities

- Demonstrated history of successfully leading teams

- Excellent skills in developing processes and procedures for Client & In-house team.

- Excellent oral communication skills, writing and presentation skills

- Ability to interact with clients in a professional, articulate manner