Magicpin - Product Operations Role

About Magicpin:

Magicpin is a hyperlocal commerce technology company that offers digital convenience to local merchants and real-world experiences for customers. It connects offline commerce - where 95% of transactions happen in India - to online. Magicpin's proprietary tech stack provides an end-to-end app-based retail marketing platform that allow:

- Local Retailers to increase traffic and transactions through promotions

- Customers to explore hyperlocal retail and earn rewards and savings

- Brands to connect with consumers and retailers directly and optimize supply chain performance for greater impact

Magicpin brings alive the joy of shopping from local stores, which are the lifeblood of the economy.

By connecting retailers big and small with customers, Magicpin creates value for all in the hyperlocal retail ecosystem and allows them to leverage the fast-growing digital world. Magicpin drives more than $2B+ in annual GMV. The app currently has more than 10M+ active users, is available in more than 50 cities in India and has more than 200,000+ brands, partners and retailers.

Roles & Responsibility:

1. Product Strategy & Planning

- Collaborate with the product management team to define the overall product strategy for logistics solutions.

- Conduct market research to identify industry trends and opportunities.

- Develop a deep understanding of customer needs and pain points in the logistics domain.

2. Cross-Functional Collaboration

- Work closely with cross-functional teams including engineering, operations, sales, and customer support to ensure alignment on product goals and successful execution.

- Act as a bridge between different departments, facilitating effective communication and collaboration.

3. Product Development & Enhancement

- Participate in the product development lifecycle, from concept to release, ensuring timely delivery of high-quality features.

- Collaborate with the engineering team to prioritize and implement product enhancements based on customer feedback and market trends.

4. Performance Monitoring & Analysis

- Establish key performance indicators (KPIs) to measure the success of logistics products.

- Analyze product performance data, customer feedback, and market trends to identify areas for improvement and optimization.

5. Project Management.

- Lead and coordinate the execution of projects related to logistics product development.

- Develop and maintain project timelines, ensuring that deadlines are met.

6. Quality Assurance

- Work with quality assurance teams to ensure that logistics products meet high standards of quality and reliability.

7. Customer Engagement

- Engage with customers to gather feedback and understand their evolving needs.

- Work with customer support teams to address product-related issues and provide timely resolutions.

8. Training & Documentation

- Develop training materials for internal teams and customers to ensure a clear understanding of logistics products.

- Create documentation, including user guides and release notes.

Requirement:

- Degree in Business, Logistics, Supply Chain Management, or a related field.

- Proven experience in product operations, product management, or a similar role in the logistics industry.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Project management experience.

- Familiarity with logistics and supply chain processes.