Magicbricks - Product Manager - Contact Center Operations

Job Purpose :

- The product manager will be responsible for coordinating activities between the operation and technology team. He will need to work on roadmap to deliver features which will enhance the productivity of the agents and improve the quality and conversion of the operation team.

What will you deliver ?

- Drive strategic innovation to generate new product ideas.

- Gather insights from across teams within the organization and conduct external research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/analysis.

- Continuously improve existing products and features to drive higher conversion or engagement.

- Internalize and deeply understand Magicbricks.com mission and strategies, as well as the mission and objectives of your specific team.

- Manage all aspects of the product lifecycle, including problem definition, product strategy/roadmap, customer & driver needs, and requirement/use case definition.

What you should be known for ?

- Self-confidence, dynamism, and a belief in challenging yourself with people management role.

- 4+ years of product management experience in a Consumer Internet set-up. ant role.

- Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.

- Superior analytical, evaluative, and problem-solving abilities.

- Passion for Results: High degree of commitment with bias for execution excellence

- Keeping up to date with the latest technologies.

- Tech background with a good understanding of data, metrics and building models is preferred.

- Product grasp - capable of taking business metrics, breaking them into investment areas, and leading thought in these areas.

- Candidates Graduated from Batch 2018 or less will be preferred.