MagicBricks - Manager - Product Operations (3-11 yrs)
The JD is as follows-
- To improve customer experience.
- Ensuring NPS and C-SLAT Increase by enabling them through better tools and technology.
- Implementation of CRM to solve problems.
- Improvement on what goes on our platform (pictures) in an automated way.
- Maintaining dashboards
- Call center operations
- helping in the backend process and the working with the helpdesk very closely
- Know customer needs through research and market data
- Develop product lines and appraise new ideas for market viability
- Assess competition by comparing products