Maersk - Vertical Manager - Retail - South Asia

Vertical Manager-Retail, South Asia

Purpose of the role :

- Lead the Retail vertical sales team to maintain and grow Maersk's business relationship and performance across the entire supply chain of our Retail customers.

- Responsible for accomplishing sales targets and increasing sales expertise to optimize team results, whilst driving upper quartile engagement results.

We Offer :

- An exciting career opportunity in an international, challenging business setting, characterized by high pace and diversity.

- You will play a high-profile role for Maersk in the Retail segment in South Asia, leading a team of Client Managers and helping them achieve our significant growth ambitions.

- With the team, you will help identify and support upselling opportunities from our existing Ocean and Logistics customer portfolio. It will require drive, resilience, strategic planning, an ability to derive customer insights and above all, a passion for working with and through your team.

- You will have the opportunity to build relationships with internal and external stakeholders alike and connect with highly professional teams in an environment where you will be valued, recognized and well-rewarded.

- Be a part of a winning sales team, with the opportunity to bring the global integrator strategy to reality. With success and the right attitude will come exciting possibilities for personal and professional development.

Key elements of the role :

- Provides leadership to the Retail vertical sales team across South Asia

- Solves complex client challenges based on accurate identification of underlying factors/causes and is aware of the impact of proposed solutions outside their own immediate area

- Contributes to wider decision making including the development of practices, processes and procedures

- Coaching and mentoring to build organizational capability and talent

- Manage team engagement

- Actively lead best practice sharing and develop the necessary skills and knowledge to perform at a higher-level

- Collaborate pro-actively with other departments in Maersk to deliver exceptional customer experience

- Adopt company culture and act as a role model for others

- Delivery as per Area budget:

- Lead and set direction for the Retail sales team according to sales targets across ocean and logistics services

- Coach and increase sales capabilities within the Retail sales team

- Position Maersk for access to the right stakeholders, influencers and decision makers throughout the customer organization. Build trusting relationships with senior client stakeholders

- Support team members with opening and winning opportunities

- Define and set targets for sales

Responsible for overall Customer Satisfaction:

- Organize, connect and collaborate with Maersk teams across functions, products and areas for overall customer experience

- Develop and maintain strong relationships with customers in the Retail & Lifestyle portfolio

Who we are looking for :

- A Bachelor's degree with at least 10 years' work experience in a commercial role within the logistics, shipping or freight forwarding industries

- Breadth of managerial expertise to engage and develop people

- Proven ability to understand customer needs and offer mutually beneficial solutions

- Retail Supply chain expertise (to optimize Maersk share across products), insight selling, connectors (stakeholder management, influencing skills)

- Negotiation skills/procurement tactics

- High-level product understanding including how to solve different customer pain points

- Strategic partnering, financial acumen, matrix management, value co-creator, presentation skills

- Fluency in English