Maersk - Senior Customer Service Executive

Sr. Customer Service Executive

We are looking for an enthusiastic individual with solid experience in Customer Service to join our customer service team.

We Offer :

- In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service.

- This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organisation's success.

- This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.

Key Responsibilities :

- Build strong and lasting relationships with customers and provide second-to-none customer service.

- Take full responsibilities and end-to-end ownership of customer shipments and issues.

- Engage in constructive problem resolution and provide solutions.

- Act and communicate proactively and keep customers informed of any issues or changes in the booking.

- Address root causes and seek continuous improvements - constantly look for ways to improve work processes.

- Work independently and assist the team in realizing goals and standards - share knowledge and best practices.

- Take responsibility for the execution of shipment life-cycle process including cross functional coordination.

- Adhere to standardized processes and tasks without compromising customer experience.

Other key responsibilities :

- Act as first point of escalation for imports

- Take ownership of import vendor management

- Drive customer engagement programmes

- Focal for imports contact reduction project and drive process improvements with the back office support team

Who we are looking for :

We are looking for candidates with 5 + years of experience in Customer Service, preferably with shipping background.

- Bachelor/Master's Degree level.

- Previous experience in shipping/ logistics is highly preferred.

- An excellent team player.

- Able to work under pressure.

- Well organised, efficient and effective.

- Strong interpersonal and communication skills.

- Fluent in English (written and oral)

Ideal Candidate :

- The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service.

- Is able to influence and persuade the customer and handle exception management.

- Has the ability to take ownership and work for early resolution and closure of customer issues.

- Works accurately with eye for detail and has empathy for the customer's situation.