Reporting to Regional Manager- Customer Service for North India, the Customer Service Team Leader will be responsible for all Customer Care activities and managing a team on the continued Customer Care Transformation. You will work closely with Sales and TNM to drive yield and volumes, be fully accountable for the performance of the team including the customer experience delivery as well as the coaching and personal development of the individual staff members within the team.  We Offer:  In this role, you will learn and acquire the following skills and competencies:  - Customer Care Best Practice  - Insights into the trade market  - Process leadership including continuous improvement and optimisation  - Change management skills  - People management and leadership skills  In addition, you will have various opportunities to work with the leading customers in India Cluster, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of the cluster.   Key Responsibilities:  - Lead the Customer Care Transformation work within own team. This includes Ask for More, delivering superior customer experience and providing Customer Service Operations Excellence.   - Develop a professional and customer-focused Customer Care team through role-modelling, leadership and coaching.  - Build a highly-engaged and motivated team - manage boundaries, allocate resources and provide challenging and stretching tasks and assignments to develop the team's customer care competencies and ensure competencies and requirements are maintained from both the perspectives of operational execution, back-up and contingency cover.  - Drive commercial intelligence within own team. Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers.  - Monitor, review and provide feedback to Sales and TNM on customer performance to drive yield and volume.  - Drive continuous improvement of process performance and team efficiency by use of visual management systems.  - Provide support to the CEN and cluster initiatives and projects.  - Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance.  We are looking for:  - Master's degree or above, preferably with major in Logistics.  - Previous working experience as leader in Customer Care is ideal.  - At least 05 years- experiences with leadership responsibilities with proven abilities in building effective teams.  - Solid ocean product knowledge coupled with excellent market intelligence.  - Interpersonal savvy and organisational agility.  - Process driven, preferably with Green Belt certification.  - Customer focus and excellent business acumen.  - Strong self-initiative and results-driven.  - Fluent in spoken and written English and Hindi.

Delhi NCR

Maersk - Manager - Customer Services 

Maersk - Manager - Customer Services  ,Job Description for Maersk - Manager - Customer Services  in Maersk in  Delhi NCR for (5-11) years of experience. Apply Now!

Job Description for Maersk - Manager - Customer Services  in Maersk in  Delhi NCR for (5-11) years of experience. Apply Now!