Maersk Line - Team Leader - Customer Experience

We are looking for a Team Lead who has experience into Customer Service 4PL in Mumbai

We offer :

In this role you will gain industry knowledge and understanding of complex supply chain process of some of the global customers of Maersk. This role will give the highly energetic leaders a platform to further sharpen their leadership skill.

Key responsibilities :

- Build strong and lasting relationship with the senior stakeholders within the customer's organisation

- Ensure all customer issues and queries are attended to on priority with minimal escalations

- Drive the team towards relationship-based customer service delivery

- Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business growth.

Leadership responsibilities :

- Focus on long term organisation objective and lead by example

- Work with the team and drive process efficiencies to support accelerated growth

- Coach, guide and lead the team ensuring learning and development of every individual team member.

We are looking for :

- The ideal candidate will be a person who has experience in leading diverse teams, is a good coach and leader with strong business, market and customer understating with a passion to delight customers through service.

- Ability to create high performance team who are engaged and committed to delivering enhanced customer experience

- Able to work under pressure

- Strong interpersonal and communication skills.