Maersk Line - Collections Analytics Manager - Liner Finance & Accounting

Role (Position) : Liner Finance & Accounting - Collections Analytics Manager

Reports to : Regional Collections Manager

Key Stakeholders : OTC Global Process Lead, Head of Working Capital - Maersk Line, Cluster Finance Managers, CFOMs, Collections Execution Lead, BPM Team

Location : MNLGSC / CGDGSC/PNQGSC

Department : MNLGSC FNA - OTC (Collections), CGDGSC FNA - OTC(Collections) PNQGSC FNA - OTC(Collections) MAAGSC FNA - OTC(Collections)

Purpose (Objective) :

- Collections Analytics Managers are responsible for the management of collections analytics activity for a region or specific group of clusters under their direct control as well as the people management and development of their team.

- Focus is primarily on reporting, statement sending, Dunning and analytics activities that support collections activity, including and not limited to, Statement Sending, Dunning Execution, Report Generation, WKC Analytics, Project Support & Business Intelligence within their scope.

- The Cluster collections managers primary focus is on ensuring that key SLAs towards collections teams both in the GSC and countries are met, driving standardization of process across the region, minimizing wastage in the system through the implementation of more efficient and effective processes.

Regional level accountability in delivering Productivity results measures :

- Reporting Timeliness / Accuracy

- Streamlining ownership

- Reporting Governance

- Efficiency and Automation of Reporting

- Cross- functional Analytics

- SLA compliance

- Statement sending for all clusters under region

- Dunning compliance for all clusters under region

- Collections Prioritization

- Collections reporting

Objectives and Accountabilities :

Purpose :

Regional level accountability in delivering Productivity results measures :

- Reporting Timeliness / Accuracy

- Streamlining ownership

- Reporting Governance

- Efficiency and Automation of Reporting

- Cross- functional Analytics

- SLA compliance

- Statement sending for all clusters under region

- Dunning compliance for all clusters under region

- Collections Prioritization

Engage with Stakeholders :

- To ensure timely and effective communication of collections activity including escalation matters back to CFOM, CFO and GSC Collections Center Manager as well as all relevant internal stakeholders.

- Co-ordinate with internal GCS delivery teams, as required.

- Country cluster satisfaction scores

- Demonstrate clear and effective communication with all internal stakeholders and external clients. with internal GSC delivery teams as required

Human Resources :

- Responsible for the day to day management of team members for the cluster

- To coach and develop a team of Collections Associates and Collections Analysts for a specific cluster

- To communicate and cascade information and strategic direction from cluster CFOL and GSC Collections Center manager down to collections team.

- Communicate country specific collections strategies to GSC Collections manager and ensure process alignment with overall GSC team

- Generate reports for CFOM and GSC Collections center manager including weekly cash flow forecasts.

- Identify areas for improvement and work with CFOM and GSC Collections Center Manager to drive improved working capital performance.

- Demonstrate the ability to manage a small specialist team, identify and groom talent.

- Engage in coaching and development activities, including performance appraisals ongoing coaching activities and performance management.

- Proactively Manage team attrition

- Identify and monitor under-performance on both a cluster and collector level and take relevant steps to mitigate risk.

- Engage in performance management to ensure each collector maintains relevant skill level to perform role.

- Recognize individual success and team contribution

- Monitor and maintain FTE headcount in against ROFO and liaise with key stakeholders to identify areas for improvement.

- People management, coaching, development

- Engage in regular coaching and development with Direct Reports.

- Identify training and development improvement areas and drive training initiatives relevant to the collection process in partnership with Learning & Development.

- Achieve efficiency targets as outlined by Global Process Leads.

Performance :

- Regional Accountability

- Dunning sending compliance

- SOA compliance / Accuracy / Timeliness

- CMR Report compliance

- Stakeholder satisfaction

- OMADA compliance

- Timeliness

- Seat Utilization Report

- Disputes / OTC coordination

- Dunning Optimization

- Efficiency

- Timeliness of Projects

- Reporting Accuracy

- Timeliness of reporting delivery

Behavioral & Knowledge Competencies :

- Excellent communication skills

- Building relationships & a Strong communicator

- Adaptable. Innovative & Results orientated

- Customer Service Orientation with good Problem Solving skills

- Demonstrates flexibility

- Proactive, Innovative, Approachable & Flexible

- Resolve difficult situations with ease and good negotiation skills

- Be a Team Player, a self motivated individual and accountable

- Drive change and improvement

- Able to influence without authority

- Capable of being direct in communication

- Capable of adapting to different country specific environments.

- Capable of working with a group of stakeholders as well as a specific manager.

- Capable of managing difficult situations

- Strong focus on business goals

- Capable of working in a past paced, performance oriented environment

- Ability to interpret financial reports and performance data.

- Budget minded with focus on cost management

- Capable of efficiently managing stakeholders.

Requirements :

- Able to work across a number of shifts.

- Proven team management skills

- 2-10 years exposure to Collections Management, Accounts receivable or Cash/Credit Management.

- Microsoft office (Excel is a must)

- Degree in Accounting/Finance or equivalent.

- Front line customer service experience preferred.

- Fluent in English (Written & Oral)

Knowledge & Qualifications :

- University qualification (Accounting/Finance preferred)

- Exceptional English comprehension skills. (both spoken and written)

- 4-10 years exposure to Collections Management, Accounts receivable or Cash/Credit Management.

- Microsoft office (Excel is a must)

- Knowledge of MAERSK Systems preferred but not required.