Maersk Line - Business Process Support Analyst - OTC/RTP/ATR & Master Data

Job Description : BPS, Business Process Support Analyst

Title of position : Damco Business Process Support Analyst

Location : Chennai

Scope :

- The BPS team is responsible for the handling of SAP process related issues and process support to the country Super Users and regional BPO's.

Purpose and general responsibilities of the position :

- To drive, assist and support with the Damco FACT processes for OTC, RTP, ATR and Master Data on a global basis.

- To fill a void between Super users and Technical SAP consultant and have the capability to convert business language into technical language for technical team to understand and vice versa.

- Additionally to look at various technical changes from business impact/usability of view and provide inputs to technical teams of its impact on business and users

- To know the FACT related process and the ongoing changes in process so as to enable them to continuously keep track of what is process related or technical related issues especially when a major change goes into production

Specific responsibilities of the position :

- Support the Country Super User's with process related issues and questions.

- Identify immediate process or procedural changes that improve overall process performance.

- Monitor Interfaces (reports and scripts).

- Analyze the impact of change - whether business- or IT-triggered, ensuring that the system and business processes continue to meet the business needs.

- Drive continuous improvements in people, process and technology. Assist super users in the use and understanding of FACT business processes and data interpretation.

- Update SOP / Process manual documentation, ensuring that all procedures documented (The Global Blueprint) are timely updated to reflect changes and modifications caused by the upgrade.

- Identify Training scope during the upgrade process, including documentation of required changes to the existing training material and preparation of additional training material to ensure a smooth end-user transition experience.

- Perform Sandbox / Development testing including unit testing, clarifications on required business input, assessing BPP documentation, identify Unit tests scope based on critical and usage, identify redundant transactions.

- Perform SIT including definition of scope for SIT based on existing Integration Scripts modification and preparation of test cases and tests sets, preparation of data sheets for test execution, SIT execution, re-testing of TPR's.

- Perform UAT including definition of scope for UAT, modification and preparation of test cases and test sets, preparation of data sheets for test execution, coordinate business users for participating in UAT, UAT execution, re-testing of TPR's. Facilitate UAT approval from Business.

- Act as business representative by ongoing assessment and consideration of potential real and perceived business impact, keeping relevant business stakeholders updated on the upgrade.

Measurement/success criteria of the position :

- Fully accountable and responsible for meeting and exceeding principle accountabilities.

Learning Description :

- Gain detailed understanding of the business processes within FACT as it relates to how the business application is configured and deployed

- Understand how each systems drive operational process both for internal and for our customers and how they add value to the business.

- Opportunity to work with all levels of staffs functions and brands

- Relationship management with Super User- s, GSC and BPO's

- Actively participate in application testing / writing test cases

Collaboration and support :

- Support the CEN Damco BPO team and country Super Users as well as GSC with process related questions and improvements.

Specific requirements for the position :

- Good interpersonal and communication skills

Language skills : Fluent English (mandatory)

- Excellent skills in Damco FACT, OTC/RTP/ATR/MD processes

- Damco business knowledge in all products

- Should be persistent and have a sense of urgency

- Analytical and problem solving skills

- Develop understanding on change impacts and adjust processes, controls, resources and risk management in response to change

- Willing to act in a changing organisation.

- Understand and supports the overall Container Business strategies

- Be innovative and open minded