Process  - Manage and maintain processes consisting of but not limited to Dunning execution, statement sending, report generation and execution and coordination between OTC, Collections and disputes teams where applicable.  - To ensure compliance with cluster specific SLA’s and requirements including but not limited to business rules and regulatory requirements (country specific).  - Ensure all processes are executed in accordance with MAERSK business rules (GBP’s), collections strategy and workflow guidelines.  - Administrative and Tactical execution and process compliance over clusters assigned  - ESS Results  People  - Responsible for the day to day management of team members for country assigned  - To coach and develop a team of Collections Analysts and Business Knowledge Experts.  - To communicate and cascade information and strategic direction from analytics managers down to direct reports and ensure delivery in line with SLA.  - Engage in coaching and development activities, including performance appraisals ongoing coaching activities and performance management.  - Proactively Manage team attrition  - Delivers back-up support for other regions in the event of a business contingency situation.  - Acts as a mentor to the team delivering sufficient process and domain knowledge  Stakeholder Engagement  - To ensure timely and effective communication of deliverables, risks and challenge areas to respective internal stakeholders.  - Co-ordinate with internal GCS  Country satisfaction scores  - Provides back-up support to the Analytics Manager  - Demonstrate clear and effective communication with all internal stakeholders.  Performance  - Manage all relevant KPI’s associated with delivery of reports/process under management including but not limited to CMR Reporting, Collections standard reporting packages, Dunning execution, statement sending and compliance and OPPR reporting.  - Contribute to the improvement of processes within scope.  - Identify matters that require escalation and report back to a Collections Analytics manager with details including recommendations related to potential performance improvement areas.  - Drive efficiency and productivity improvements within the analytics team with a strong focus on maintaining quality and driving standardization  Behavioral & Knowledge Competencies  Excellent communication skills  - Adaptable. Innovative & Results orientated  - Proactive, Innovative, Approachable & Flexible  - Be a Team Player, a self motivated individual and accountable  - Drive change and improvement  - Capable of managing difficult situations  - Strong focus on business goals  - Ability to interpret financial reports and performance data.  - Budget minded with focus on cost management  - Able to work across a number of shifts.  - Excellent computing skills.  - Detail oriented  - Coaching & Development Skills  - Perform basic supervisory tasks  - Proven team management skills  - Fluent in English (Written & Oral)  Will work closely with Collections Managers, Regional Collections Leads, CFOMs, Customers, Country Finance Managers, Global OTC Lead, Collections Analytics Manager, Collections Analytics Team Lead. Hence good communication skills is a must.   All shortlisted candidates will be informed by us directly.

Chennai

Maersk - Collections Team Lead 

Maersk - Collections Team Lead  ,Job Description for Maersk - Collections Team Lead  in Lafarge Holcim in  Chennai for (2-10) years of experience. Apply Now!

Job Description for Maersk - Collections Team Lead  in Lafarge Holcim in  Chennai for (2-10) years of experience. Apply Now!