L&T Infotech - Process Consultant

Roles & Responsibilities

- Drive account delivery transformation & governance

- Enable and guide accounts and projects to achieve capability maturity

- Evangelization of best practices, learnings and new methodologies across business

- Identify areas of process improvement by performing analysis of data and reviews in the project

- Implement continual service improvements

- Define and enhance process for the new service offerings and derive the relevant metrics with the help of SMEs

- Liasion with audit and certification team at organization level

Skills & Experience:

- 1-2 years of experience on processes, operations, metrics

- Excellent communication and interpersonal skills

- Presentation skills for internal and external client presentations

- Exposure to CMMI, ISO, ITIL frameworks

- Knowledge in six-sigma, Lean, Kanban concepts