L&T Financial Services - Regional Manager - Premier Wealth Management

Job Purpose:

- The Regional Head is responsible for directing the affairs of the wealth management division to achieve profit, growth & customer service objectives by managing their business / income budgets, sales initiatives & client acquisition & retention plans.

Principal Accountabilities:

To implement strategies for sales & brand management:

- To undertake periodic sales forecast, execute sales strategies & budgets, employ resources & coach teams to achieve them

- To envisage future business growth, devise a regional marketing strategy & allocate branch & product targets

- To map the target HNI clients in the region & establish relationships with them to maintain the pipeline funnel

- To establish L&T brand in the region by executing marketing & brand differentiation campaigns

To review client portfolio & product positioning:

- To review the customer profiles & the financial analysis / investment advice provided by various RMs

- To constantly motivate and develop the sales teams to garner business growth

- To develop schemes & prioritize sales of products

To ensure high levels of client satisfaction:

- To interact regularly with the research teams to publish high quality research analysis which can be shared with HNIs

- To motivate RMs to display highest levels of client servicing standards

- To monitor the TATs & customer servicing metrics of client servicing teams & suggest necessary actions, if any

- To encourage implementation of best systems & practices for enhancing productivity across operations

To review business performance of the region:

- To achieve defined sales targets of assigned portfolios

- To maintain projected fee income at budgeted numbers

To present regional MIS:

- To review and present periodic MIS of region-wise, client-wise & product-wise sales

- To monitor & analyze deviations of sales vs. budgets & review regional sales trends

- To perform competitive benchmarking in the region and highlight the salient points to the teams and top management

To contribute in team development and skill enhancement:

- To evaluate branch wise manpower plans & ensure effective retention through career progression & performance linked incentive structures

- To ensure that requisite product & behavioral trainings are imparted in the branches in conjunction with the HR dept

Educational Qualification:

- MBA with specialization in Marketing /Finance

Functional & Behavioral Skills:

- The critical skill sets that this profile requires are an in-depth knowledge of all wealth management products & services, strong communication, pro-activeness and high customer & target orientation.

Relevant & total years of Experience

- MBA with minimum 10 to 12 years of experience in direct selling of financial products