L&T Construction - IT Operations Leader - Applications Support

IT Operations Leader - Applications Support

Role :

To lead and provide high quality operational and technical applications and systems support to L&T construction business functions. Owner of the overall applications support and problem management processing following ITIL methodology to ensure that applications are running and meeting all agreed upon business SLA and KPI. This is a critical role reporting to IT head of the organization.

Location: Chennai

Accountabilities Knowledge & Key Skills :

- Develop and maintain Key Performance Indicator (KPI) and SLA (Service Level Agreement) and overall health of all the applications of L&T Construction.

- Lead Application Support team and manage and Own the Problem Management Process.

- Manage customer helpdesk processes.

- Develop, co-ordinate and promote the effective functioning of problem management activities across all of L&T Construction teams.

- Contribute to the planning of application/infrastructure releases and configuration changes

- To examine potential areas for Service Improvement and raise proposals with the Service Manager

Functional Skills and Experiences :

- Experience leading technical support teams, 8+ years experience on hands-on application support leadership role including helpdesk.

- Extensive problem solving and debugging skills.

- Experience with working in an ITIL environment & ITIL Certification

- Excellent interpersonal and communication skills

- Extensive Knowledge of Microsoft technologies (Asp.net, SQL Server, HTML 5.0, Share point, Power BI)

Personal Qualities :

- Strong customer service and support focus with a desire to deliver a high quality service

- Self-motivated and highly professional with ability to lead and take ownership and responsibility

- Ability to multi-task, work under pressure and to tight deadlines - A desire to learn and improve skills and knowledge

- Fast learner, energetic and enthusiastic - Adaptable and flexible to business demands

- Strong organisational and planning skills - Positive - can-do- attitude

- Team player