Loyalty Head - Aviation Industry

- Manage loyalty program and ensure high level of performance, productivity and efficiencies

- Design and manage communications strategy focused on enrolment and engagement

- Manage profitability of rewards and redemption efforts and establish metrics to measure program success

- Manage of new program features

- Build and manage process to smoothly resolve operational issues

- Provide support to customer service teams on all aspects

- Setup and manage partnerships for the including accrual, retro-credit and billing processes with partner airlines and non-air partners

- Establish and manage relationships with vendors, Partner Merchants and internal resources to coordinate delivery for effective programs and promotional campaigns that are consistent with branding and general product merchandising