Lotus Interworks - Customer Success Manager - IIT/IIM

Customer Success Manager (IIT/IIM Full time degree)

About Simplia:

Simplia is a US-based start-up revolutionizing the way businesses create and manage their online presence. We empower entrepreneurs and small businesses to build stunning websites with ease, leveraging cutting-edge AI technology and intuitive design tools. We're passionate about helping our customers achieve their online goals and grow their businesses.

About the Role:

As a Customer Success Manager (CSM) at Simplia, you'll play a pivotal role in ensuring our customers thrive online. You'll be the dedicated partner for assigned businesses, helping them build high-performing websites, achieve optimal SEO visibility, and implement effective marketing strategies. You'll collaborate with marketing and SEO teams to deliver comprehensive solutions and drive customer success.

Responsibilities:

- Onboard new customers: Welcome new clients, understand their business goals, and guide them through the website building process.

- Website optimization: Collaborate with customers to optimize their websites for user experience, conversion, and search engine ranking.

- SEO expertise: Analyze website performance, suggest SEO improvements, and work with the SEO team to implement strategies for increased organic traffic.

- Marketing guidance: Partner with customers to develop and execute targeted marketing campaigns aligned with their business objectives.

- Data-driven approach: Track key metrics, analyze customer data, and recommend data-backed solutions to optimize website performance and marketing strategies.

- Proactive communication: Maintain regular communication with customers, address their concerns, and provide ongoing support and guidance.

- Build relationships: Foster strong relationships with customers, acting as their trusted advisor and advocate within Simplia.

- Identify growth opportunities: Proactively identify opportunities for customer expansion and upselling/cross-selling additional products or services.

Qualifications:

- Graduate from IIT/IIM is a must.

- 1+ years of experience in customer success or similar role.

- Strong understanding of website optimization, SEO principles, and basic marketing concepts.

- Experience working with website building platforms or CMS is a plus.

- Excellent communication, interpersonal, and presentation skills.

- Ability to build rapport and trust with customers.

- Strong analytical and problem-solving skills.

- Data-driven approach with a focus on achieving measurable results.

- Ability to work independently and as part of a team.

- Passion for helping businesses grow and succeed.

Benefits:

- Competitive salary and benefits package.

- Opportunity to work in a fast-paced, dynamic environment.

- Make a real impact on the success of our customers and the company.

- Be part of a passionate and collaborative team.

Working Hours:

We work with the US clients, so we have to support in the PST time-zone. It can be anything between 7PM - 6AM, 8 hours shift.

Office Location - WFH