Position : Manager - Training & Quality Assurance Location : Mumbai (Dadar) Prior work experience : - At least 2 years experience as Training/ L&D Manager - Has worked in managing training & SOP Manual of more than 5 Premises/ Small Hotels - Has worked with Hospitality & Housekeeping teams Requirement for the Job Profile with Key Skills & abilities : Administering Pan India Employee Training Programs : - Promotes and informs all India employees about all training programs. - Helps employees identify specific behaviors that will contribute to service excellence. - Ensures employees receive ongoing training to understand guest expectations. - Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. - Meets with training cadre on a regular basis to support training efforts. - Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness : - Measures transfer of learning from training courses to the operation. - Develop Post-training tests and align conducting tests after each training session Maintaining SOP manuals & Conduct Audits : - Ensure central SOP Manuals are upgraded as per the improvements - Add possible processes, training, etc. in the current SOP manual, and ensure circulation to all team members - Conduct process audit to ensure things are happening as per SOP Managing Training Budgets : - Participates in the development of the Training budget as required. - Manages budget in alignment with Human Resources and property financial goals.

Mumbai

Lohono - Manager - Training & Quality Assurance 

Lohono - Manager - Training & Quality Assurance  ,Job Description for Lohono - Manager - Training & Quality Assurance  in ISPRAVA HOSPITALITY PRIVATE LIMITED in  Mumbai for (3-8) years of experience. Apply Now!

Job Description for Lohono - Manager - Training & Quality Assurance  in ISPRAVA HOSPITALITY PRIVATE LIMITED in  Mumbai for (3-8) years of experience. Apply Now!