Key Responsibilities : - Deliver the vision to eliminate the need of customer service from Lodha through technology and automation - 50-60% interaction reductions using self service portals, chatbot, multi-level IVRs - Leverage AI to predict negatives and avoid them (default, escalation, churn) - Develop customer journeys leveraging Salesforce and Adobe to fully automate delivery - Drive NPS and productivity by building agent assist digital tools.

Mumbai

Lodha Group - Associate General Manager - Digital Product Management 

Lodha Group - Associate General Manager - Digital Product Management  ,Job Description for Lodha Group - Associate General Manager - Digital Product Management  in Lodha Group in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Lodha Group - Associate General Manager - Digital Product Management  in Lodha Group in  Mumbai for (2-5) years of experience. Apply Now!