LocoNav - Manager - Customer Success - SaaS

Global SaaS- Customer Success Manager

Key Responsibilities :

- Partner Advocacy

- Resolution of partner issues through cross-functional coordination with finance, legal, hardware, marketing, products, tech teams

- Champion new features and products to ensure take-up

- Utilize analytics to drive revenue growth

- Regular client interaction

- Customer Satisfaction Scores

- Monthly recurring revenue / expansion revenue

- Enhance Partner Training

Key Competencies Required :

- Passion, energy, and drive

- Pleasant persona, matured in conduct and command & excellent communication skills

- Strong business acumen coupled with analytical ability

- High levels of Ownership, Leadership capabilities, and Innovation focus

Language : Fluency in English is mandatory

Education & Experience :

- A graduate degree is essential, and an MBA in Sales & Marketing is preferable

- 5 to 8 years of Customer Success Experience