Livspace - Regional Operations Head

Roles and Responsibilities

- Own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region

- Own customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality

- Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs

- Lead, motivate, train and manage managers, supervisors, installation teams on a day to day basis

- Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities

- Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals

- Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available.

Skills/Attributes

- Operations Excellence: Strong understanding of operations processes and customer experience required to maximize business

- Experience of developing and implementing measurement systems, processes and procedures for complex situations

- Creative thinker with the ability to think strategically and execute methodically

- Customer Centric approach while facing and addressing gaps in the processes/systems

- Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs

- Interpersonal and leadership experience, drives for change through a strong ability to influence business partners and execute ideas through to completion

Desired Candidate Profile

- Minimum skills/qualifications: Undergrad/MBA (from a Tier 1 Schools) in Operational/Supply Chain/Operational Research

- 5-8 years' overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-up's

- Preferred experience in Consulting/Operations/E-Commerce domain

- People management skills (direct team reporting in past roles a must)

- Strong attention to detail and excellent written and oral communication skills required

- Structured thought process and strong analytical ability

- Ability to thrive in a fast-paced start up environment

About Livspace

Livspace is India and South East Asia's largest and fastest-growing omnichannel home interiors and renovation platform. The company uses its proprietary technology to provide one-stop renovation solutions to homeowners-from design to managed last mile fulfillment for all rooms in a home. Through a three-sided marketplace, it connects homeowners with certified interior designers and curated vendors across furniture, decor, modular kitchen and closets, and several other home improvement services categories. The value created, especially for homeowners, is hassle free home interior services as

Livspace becomes their one stop destination for end to end home interiors.

The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 25000+ satisfied customers and over 2000 interior designers.

The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore as well as 21 metro and non-metro areas in India - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.

The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors.

Livspace's leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.

Livspace has raised over USD 200 Mn in capital by some of the top global investors including Ingka Ventures (IKEA), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group's Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/