Livspace - Regional Head - Last Mile Operations - IIM/MDI/ISB/FMS

About us

Livspace is Building the world's first end-to-end interior design platform out of India. We're India's top online home improvement & interiors destination for consumers and the world's first design automation platform for designers.

With Livspace, customers can discover thousands of interior designs for all types of rooms, personalize the design - by color, material, style - to their liking, and get the exact look for their homes in a matter of weeks. We are a design and technology-first team and employ a combination of data science, algorithms, and industrial design to create unique experiences for homeowners and scale the job of interior designers.

Livspace is backed by some of the top investors in the world and we- re one of India's most dynamic startups in the ecosystem with aims to dominate our space across the world.

Our vision is to be the top technology inspired home improvement and design brand in the world and create one of the region's most respected companies.

As Regional Head, Last mile Operations you will:

- Own project deliveries with the successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region

- Own customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality

- Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs

- Lead, motivate, train and manage managers, supervisors, installation teams on a day to day basis

- Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities

- Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals

- Establish and continually improve the consistency, predictability and efficiency of the team's project delivery capability by providing leadership in best practices

What you need to know/have :

- Operations Excellence: Strong understanding of operations processes and customer experience required to maximize business

- Experience of developing and implementing measurement systems, processes and procedures for complex situations

- Creative thinker with the ability to think strategically and execute methodically

- Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs

- Interpersonal and leadership experience, drives for change through a strong ability to influence business partners and execute ideas through to completion

Ideal candidate profile :

- Minimum Skills/qualifications Undergrad/MBA (from a Tier 1 Schools) in Operational/Supply Chain/Operational Research

- 5-8 years overall experience with 3+ years experience as City / Regional / Central head positions with MNCs or unicorn startups

- Preferred experience in Consulting/Operations/E-Commerce domain

- People management skills (direct team reporting in past roles a must)

- Strong attention to detail and excellent written and oral communication skills required

- Structured thought process and strong analytical ability

- Ability to thrive in a fast-paced startup environment