Livspace - Manager - Retail Excellence

- Reporting to Head- Retail Strategy & Operations, Retail Excellence Manager will design & implement retail processes for our Experience Centres nationally, partnering with teams across the business to deliver wow & memorable retail customer experiences, thereby establishing Livspace as leader in offline retail

This Is What You'll Do : 

- Support Experience Centre team efforts to build meaningful engagement with the customers, sales team.

- Work with cross functional teams to design wow & memorable retail customer experiences

- Design experience centre audits that ensure teams are delivering upon our customer promise in service and experience

- Consider the design of costumer retail touchpoints and potential visits to non-retail locations, outlining a strategy for tours and other interactions

- Focus on retail opportunities and serve as a convener on topics that include customer service, experience and delivery

- Build out an approach to organic community programming that leverages Experience Centre locations

- Design dashboards, balance score cards and circulate to all stake holders

- Launch different projects and drive new initiatives

- Plan and drive SOPs, KPIs, NPS, implementations, etc.

- Act as a bridge between retail ops and other back end teams.

- Design and efficient inventory management.

This Is What You'll Need : 

- Deep curiosity for retail experiences and customer service

- 5-10 years in experiential/brand marketing, retail operations, retail consulting, or similar fields

- Strategy development experience

- An obsessive approach to customer service and great customer experiences

- A critical eye toward design of interactive customer experiences

- Ability to analyse data and report out findings that are actionable by both business and technical teams

- Product & project management experience, working with business and tech to develop internal tools and KPIs that support customer interaction

Who we are : 

- Livspace is Indias leading interior design and renovation platform that connects interior designers, vendors, and homeowners. For homeowners, Livspace is their one-stop destination for end-to-end home interiors. Through cutting edge technology, Livspace bridges the gap between designers and vendors for efficient collaboration. Over 1 lac homeowners have consulted Livspace for their home interiors. Currently, Livspace serves nine metro areas in India and boasts of over 20,000+ happy customers and 2500+ interior designers.

The interior design space is a multi-billion dollar industry in India and is expected to exceed $23BN by 2022. Showcasing unprecedented growth, Livspace has emerged as a market leader in this industry in just 5 years since its launch.

- To bridge the fragmented interior design market across all knowledge cities, Livspace launched Canvas- a cloud-based home automation platform. From design, to catalog, to 3D visualization, creating quotes to order management and manufacturing, homeowners, designers and vendors can collaborate across projects to make beautiful homes.

- The founders Anuj Srivastava and Ramakant Sharma- are former Google and Myntra executives respectively. They are seasoned entrepreneurs and successful angel investors.

- Livspaces leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. As of 2019, Livspace has raised $100mn in funding from marquee investors like TPG Growth, Goldman Sachs, Jungle, Bessemer, Helion Jungle, Ingka Group, and UC-RNT.