Livspace - Head - Operations - Home Improvement Services Business Unit - IIT/NIT/BITS/IIM/ISB

Livspace - Head - Operations - Home Improvement Services Business Unit - IIT/NIT/BITS/IIM/ISB - Ex Defense

The home improvement services BU which comprises Civil, MEP and Fitted decor, is a very unorganized and fragmented industry, primarily catered by micro, small and medium enterprises with extreme variations in SLAs - quality standards, delivery timelines, and pricing.

At Livspace these services are delivered through a complex orchestration of Livspace-certified contractor partners and professionals.

Role

As Head Operations, you will be leading a team of problem solvers towards building and scaling the business while delivering a seamless experience to customers.

Responsibilities

- Own and build the business sourcing, onboarding & training of partners, supply chain and service delivery

- Ensure adequate supply of contractor partners and professionals across service categories, price points, and locations

- Scale the business while optimizing for opposing factors like resource availability and utilization

- Institutionalize service delivery norms

- Refine processes and supply-side tech workflows to increase efficiency and ensure a better experience for contractor partners/ professionals

- Build, coach and lead a high-performance team

Must have

- 7+ years of overall work-experience in or startups or operations or consulting

- Proven track record of leading high-performance teams

- Strong analytical skills and data-driven decision-making mentality

- Strong problem-solving skills

- Extremely high level of ownership

- IIT/NIT/BITS and an MBA from IIM/ISB only

- Ex Defense Personnel

Preferable

- Architecture/Civil Engg OR experience in contracting services industry

- Entrepreneurial experience