As a GM Ops, you will be responsible for the following for your cohort/ city: Lead a team of operations leads and one or more territory managers and make sure the installation at site is completed on a time with great quality and hassle free for the customer Coordinate with the production team to keep them in alignment with the committed timelines Manage stakeholders such as vendor teams, installer teams, etc to ensure the team gets the required support to meet the customer promised timelines and quality standards Responsibilities: Customer Experience: Own the customer experience completely post the order is confirmed till the time of handover Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note Stakeholder Management: Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams, etc to enable faster issues resolution for your team members to solve problems on ground People Management: Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region Process Adherence: Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardised customer experience Key metrics to be driven: Customer Move In Timeline Adherence Customer Overall CSAT Score Quicker resolution of customer escalations Ideal candidate profile: NIT/BITS/IIT. MBA from IIM/Tier 1 B-schools shall be preferred - 3 to 5 years of overall work experience in startups or operations in similar industries - People management skills (direct team reporting in past roles a must) - Strong attention to detail and excellent written and oral communication skills required - Structured thought process and strong analytical ability - Ability to thrive in a fast-paced startup environment

Pune

Delhi NCR

Livspace - General Manager - Operations 

Livspace - General Manager - Operations  ,Job Description for Livspace - General Manager - Operations  in Livspace.com in  Pune Delhi NCR for (5-12) years of experience. Apply Now!

Job Description for Livspace - General Manager - Operations  in Livspace.com in  Pune Delhi NCR for (5-12) years of experience. Apply Now!