LINC Education - Assistant Program Manager

Assistant Program Manager

Role Definition :

- The Assistant Program Manager will be a crucial part of helping manage operations using data analytics and process compliance across multiple universities and programs.

- This will give a unique opportunity to develop and exercise data analytics skills, ability to develop efficient processes and strong interpersonal and cross-cultural skills.

- The Assistant Program Manager will work directly with the Program Manager and Head of Program Operations, as well as Australia and Europe-based account managers of the university partners.

- Their primary responsibility will be to own the end-to-end operations for University partners, thus significantly influencing the shape of the business.

- This is a unique opportunity to become a part of a fast-growing professional education company that is developing a truly differentiated solution for delivering high-quality online education to students around the world.

The role of the Assistant Program Manager will cover the following key areas :

1. Support the development of the delivery services standards (creating dashboards, setting up monitoring SOPs etc.), working with the Program Manager

2. Coordinate the daily delivery of services by LINC Fellows (LINC's academic professionals)

3. Track the progress of daily, weekly and term-related objectives

4. Work with LINC's account managers to ensure completion of client deliverables

5. Develop strategies for service improvement and university query resolution

6. Manage final delivery output for the University

7. Constantly work on streamlining operations via the use of technology and analytics, and actively contribute towards overall product and service development

The Assistant Program Manager will report to the Head of Program Operations at LINC Education.

What are we looking for :

1. Qualification and Experience: Graduate/Post Graduate from Tier 1 college with 1-3 years of experience (experience in operations is an advantage)

2. Skills : Strong data and analytics skills; Good command over spoken and written English is a must

3. Smart and Entrepreneurial : In a startup environment, we need to be resourceful, creative and ready to handle the unknown. It is important that you are able to work in a fast-paced environment and help grow the business.

4. Driven : An ambition to significantly enhance your skills and experiences while creating a new way of delivering quality education to global audiences

Location : 91Springboard - Godrej & Boyce Gate No 2, Vikhroli (W), Mumbai - 400079

Selection Process & Next Steps :

- Interested applicants should send their resumes specifying their work experience, qualifications and a covering letter

- Shortlisted applicants will have 2 rounds of technical and fit interviews with the management team at LINC Education.