Lifestyle International - Business Manager

SUMMARY

Manage the overall efficiency of store operations with respect to customer service, Retail standards, inventory and manpower to achieve business topline

KEY RESPONSIBILITIES

Store Operations

- Finalize and drive store level sales to achieve the budgeted topline and bottom line

- Analyze brand / category performance with the Territory Concept Managers to ensure the right product mix for the store

- Ensure adequate facilities, store ambience and services for staff and customers

- Create effective checks to track utilization of store expenses

- Ensure adherence to retail standards

- Regularly review stock status and monitor timely replenishments (from warehouse to the store)

- Implement and adhere to the SOPs for all retail operations

- Track and minimize shrinkage, damage and pilferage within norms

- Supervise the store cash management as per SOPs

- Drive the Retail Sales of Gift Vouchers on the floor

- Ensure compliance to statutory regulations for the store

- Monitor and track competition for benchmarking and to initiate counter strategies

- Initiate BTL activities and also ensure new customer acquisitions and retention of TIC customers

People Management

- Conduct the final round interviews for selection of staff for all positions at the store

- Manage and ensure employee satisfaction and retention

- Ensure training for store staff on product knowledge, retail standards, customer service and personal grooming

- Build, coach, develop and motivate the team to meet and exceed performance expectations