LifCare is Indias largest Subscription pharmacy for chronic patients and aspire in making chronic health management affordable and convenient for everyone. In India 25% of the population suffers from chronic diseases and about 1/3rd of this population does not adhere to their medicine leading to hospitalization and sky-rocketing healthcare costs. This is where LifCare steps in: by offering proactive monthly refills, accurate medication and updating dosages we make sure adherence improves the quality of our customers life. LifCare Pharmacy takes care of everything and believe in redefining the patient experience by providing a relationship-oriented environment using intelligent technology and data science. This includes refills management, prescription digitization,offline to online shift, medicine reminders, intelligent warehouse stocking and smart logistics. Founded in 2015 by Krishna Killa and Rohit Mohta, the core team consists of IIT/IIM alumni, healthcare experts and technology veterans, having several years of industry experience in companies like BCG, Bain Capital, Cipla, Johnson &amp; Johnson, Grofers, Lenskart, Practo, Healthkart, Caremark, Runnr and SAP Labs. Along with 25000+ satisfied customers we are proud to be in an industry that can make a real difference to millions of lives and consider ourselves as an ideal healthcare center for patients on long duration medicines for Diabetes, Heart, Hypertension, Thyroid, Kidney disorders or any other chronic condition. About Role We are looking for people who want to build a scalable healthcare business centered around patients. Healthcare, as a vertical in India is unorganized &amp; ripe for disruption using technology. We are looking for Entrepreneurs who want to do that disruption alongside us. The role of AVP, Growth (Retention) will work at the intersection of customer experience and product development with key focus on customer retention. 80%+ of company revenue is from existing patient. The person leading this role will have the responsibility of leading this revenue. Roles and Responsibilities: 1. Understand patient experience with LifCare and build/implement strategy to retain all patients who have ordered from LifCare. 2. Track cohorts to maintain 90% patient retention at all times. 3. Determine key reasons for patient drop-off and build / implement strategy cross function to reduce drop off. 4. Build and lead a team people across refills and customer experience. 5. Own customer engagement initiatives for LifCare and improve LifCare recall value for patients. 6. Track channel wise, cross geography customer retention to provide input to growth team. 7. Working cross-functionally with engineering, design, analytics, product management, operations, and marketing to execute customer retention /customer experience initiatives. 8. Travel across geographies whenever needed. 9. Designing, organizing and facilitating execution of a patient experience strategy. 10. Exploring and executing new healthcare related initiatives that helps patients manage diseases better 11. Conduct extensive primary research with patients to understand ways of giving better care to them 12. Track and monitor patient NPS. Job Requirements: 1. 3-5 years of work experience in growth / product roles. 2. Education from a top tier premium college with strong work-ex post education. 3. Experience of working in similar roles at other start-ups. 4. Very strong people management and team leadership skills 5. Strong interpersonal, time management and execution-focus skills

Delhi

LifCARE - AVP - Growth - Retention 

LifCARE - AVP - Growth - Retention  ,Job Description for LifCARE - AVP - Growth - Retention  in LifCare Pharmacy in  Delhi for (3-6) years of experience. Apply Now!

Job Description for LifCARE - AVP - Growth - Retention  in LifCare Pharmacy in  Delhi for (3-6) years of experience. Apply Now!