LEONI - Manager - Customer Support

Location - Pune

Exp - 15-20 yrs

Job description :

- Analyzing statistics or other data to determine the level of customer service, the organization is providing.

- Take ownership of customers issues and follow problems through to resolution

- Set a clear mission and deploy strategies focused towards that mission

- Improving & Developing customer service procedures, policies and standards for the department.

- Keep accurate records and document customer service actions and discussions.

- Analyzing statistics or other data to determine the level of customer service, the organization is providing.

- Compile accurate reports

- Developing feedback or complaints procedures for customers to use

- Meeting with other managers to discuss possible improvements to customer service.

- Recruit, mentor and develop customer service team members and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry developments and apply best practices to areas of improvement

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly work flow according to priorities.

Key Skills - Customer Support operations, customer support, Project Management, Organizational Management, Sales Management, Resource Management