17/04 Rumana Khan
Associate Manager - Talent Acquisition at Lenovo India

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Lenovo - Manager - Customer Order Fulfillment (12-15 yrs)

Bangalore Job Code: 688098

- Manage E2E Roles & Responsibilities of customer order fulfillment, Inventory & Customer satisfaction for commercial business.

- Understanding/availability of timely forecast & supply commits for Qtr.

- Interlock with Product & Demand supply team for committing the month & Qtr CA (Customer acceptance).

- Manage E2E order tracking/closures & customer experience cycle for Commercial Business - ODM supply triggers, FGI readiness, Logistics coordination, Billing & Delivery closures.

- Monitoring aged order status & drive to minimize such cases. Clearing the challenges on customer dependency & supplies to maximize CA

- Look for opportunities to save costs via remodeling SC network/leverage any best practices to improve cost, efficiency & productivity.

- Online order visibility status on LOTS (Lenovo Order Tracking System) & leverage available functionalities for improved customer experience.

- High lighting the Critical order list & work with AP team to ensure the better customer experience

- Push customers on delivery acceptance to avoid detention.

- Ensure the Wkly / Monthly CA as committed.

- Monitor & Deliver key KPI's - Delivery Accuracy, OTD (Order to Delivery), MOT (Mode of transportation), FGI closure within target & Ensure no Obsolesce hit to P&L

Inventory Management:

- High lighting the > 60 days Inventory with Product team & working on Consumption plan. Ensure no E&O impact. (tracking returns & highlight to PM team for closures)

- Inventory control by mapping the weekly free FG with the reasons & ensure commits to consume those FGI are received from Product teams

- Meet overall country budget on closing FGI.

Key Performance Indicators:

- Ensure supply availability / Pull in once the order is received

- E2E order visibility & delivery experience to the customer

- Ensure key performance indicators are met

Education Required:

- Must Have: Bachelor's degree, business administration or a related discipline in Supply Chain

- Desired: MBA - Supply Chain Management / Any other certification or specialization in Supply Chain management

Work Experience:

- 12 - 15 year experience in Supply Chain Management

- 3 -4 year experience in team management /people management

Key Functional Competencies:

- Ability to multi-task, research and analyze different aspects of the supply chain.

- Team management

- Strong presentation, sales, negotiation and influencing skills

Key Behavioral competencies:

- Adapting and responding to change

- Achieving personal work goals and objectives

- Leading and initiating action

- Persistence and resilience

Women-friendly workplace:

Maternity and Paternity Benefits

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