- High level of customer focus - Ability to manage executive escalations end to end. - Ability to anticipate, proactively manage and mitigate legal risks; and effectively advise on risk management and mitigation - Excellent team player with Strong understanding of Service delivery operations - Root cause analysis and ability to plug process gaps - Excellent analytical skills, as well as the ability to translate the results of analysis into action points - Advanced Excel and PowerPoint skills Key Behavioral competencies: - Understand of consumer laws and regulations governing India region - Strong negotiation skills - Knowledge of end to end Product DOA return cycle - Processing and Reversal of DOA material from T3 -&gt; T2 -&gt; T1 -&gt; Lenovo - Settlement of CN/DN down the sale channel - Process improvement for enhancing the Reduction of DOA - Support the Media Strategy, Lead in development of integrated cross-channel strategies for Lenovo Services - Be the first point of contact for media plan questions within Lenovo Services. - Responsible for consumer insights collation, providing integrated brief response proposals. - Collaborate closely with multiple marketing channel specialists to ensure optimal use of each marketing channel. Preferred candidate from IT &amp; Ecommerce Industry

Bangalore

 Lenovo - Customer Care Manager/Contact Center Manager 

 Lenovo - Customer Care Manager/Contact Center Manager  ,Job Description for  Lenovo - Customer Care Manager/Contact Center Manager  in Lenovo in  Bangalore for (8-14) years of experience. Apply Now!

Job Description for  Lenovo - Customer Care Manager/Contact Center Manager  in Lenovo in  Bangalore for (8-14) years of experience. Apply Now!