Quality manager Responsibility :  - Monitor, track and evaluate call quality and based upon pre-determined, Key Performance Indicators like daily call time, conversions, call schedules, AHT,  - Devise new KPIs to measure and improve the overall calling efficiency and define success metrics to measure  - Quantitative assessment of various productivity reports and drive business and efficiencies, through reengineering and process improvements.  - Drive functional excellence in collaboration with business excellence   - Devise a robust training plan for cross functional and upskilling of current workforce  - Devise and measure CSAT and NPS and create dashboard for management review  - Analyze various process gaps and create new SOPs to close-loop and  - Develop QA dash board and ensure service quality delivery on a monthly basis  Experience - 4+Years  Work Location - Ahmedabad  CTC - Upto 10 Lacs

Gujarat

Others

Lendingkart - Manager - Quality 

Lendingkart - Manager - Quality  ,Job Description for Lendingkart - Manager - Quality  in Lendingkart Technologies Pvt Ltd in  Gujarat Others for (4-6) years of experience. Apply Now!

Job Description for Lendingkart - Manager - Quality  in Lendingkart Technologies Pvt Ltd in  Gujarat Others for (4-6) years of experience. Apply Now!