HR Manager at Leena AI
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Leena AI - Customer Success Manager (2-4 yrs)
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
- Complete ownership of all the customer-related activities of Leena AI
- As we are a startup, we want you to not just strategize but also take up the -ownership of implementation yourself.
- MBA Degree.
- Highly organized and able to multitask.
- Team leader and coordinator.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and the ability to learn new software.
- Knowledge of customer success processes.
- Experience in document and process creation.
- Patient and active listener.
- Passion for service.