Learning Links Foundation - Analyst/General Manager - Digital Transformation Analyst

Position - Digital Transformation Analyst (DGM/GM)

Location- Delhi or Bangalore

No. of position - 1

Roles and Responsibilities :

- Design and implement Salesforce-based CRM solutions to support digital transformation initiatives.

- Develop reports and dashboards on Salesforce to provide actionable insights and drive data informed decision making.

- Conduct data analysis and statistical analysis using tools like Minitab or SPSS to identify trends, patterns, and areas for improvement.

- Utilize Tableau for data analysis and visualization, ideally integrated with Salesforce.

- Collaborate with stakeholders to define business processes and identify opportunities for process improvements using Lean and Six Sigma methodologies.

- Build capacity within the organization on established processes and ensure adoption and adherence.

- Engage with stakeholders to ensure their needs are met and manage their expectations throughout the project lifecycle.

- Monitor and evaluate the effectiveness of digital transformation initiatives and make recommendations for adjustments and improvements.

- Drive innovation and change management within the organization by staying up-to-date with industry trends and best practices.

- Conduct research and analysis to support decision-making and inform strategic planning.

Job Skills Required:

- Proven experience in digital transformation, Salesforce-based CRM designing, implementation, and adoption.

- Strong business analytics and data analysis skills, including proficiency in advanced Excel for data analysis and processing.

- Excellent communication skills in English and Hindi, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

- Salesforce administration experience is desired.

- Knowledge of statistical analysis and control of data using tools like Minitab or SPSS is desired.

- Experience using Tableau for data analysis and visualization, ideally integrated with Salesforce, is desired.

- Project management skills and experience in defining business processes.

- Familiarity with Lean and Six Sigma methodologies for process improvement.

- Strong stakeholder engagement skills and the ability to manage expectations.

- Experience in monitoring and evaluation of projects.

- Proven ability to drive innovation and manage change within an organization.

- Strong research and analysis skills.

- Bachelors/ Master's in Computer/Management.

- Minimum 6-8 Years of experience in managing Digital transformation/Management on a CRM Platform.