Learning & Development Business Partner - BPO

We have an opportunity with one our client, a fortune 500 company for the position of Mgr L&D Business Partner for Bangalore and Chennai Location

Role Description:

- Responsible for end to end Training framework- Such as New hire Training, Process Training, Cross Training, Change Management Training & Employee Development activities.

- Successful implementation of Training Calendar, 100% adherence to certification and re certification on Process Training.

- Drive KM initiatives – KMMM certification, Knowledge Management forums and Best Practice forums

- Contribute by taking up training delivery in soft skills and/or functional skills topics.

- Responsible for Attrition risk mitigation along with Operations manager including Key roles and succession planning

- Reduction in Cost of Training (bringing in market best practices).

- Responsible for adherence to Training BPMS (Including ISO and Internal Audits).

- Create an effective cross training model for the tower and ensure the index is above 2.

- Account wise half yearly Training Need Analysis and review.

- Review Progress with Operations on monthly basis and publish Monthly Training Dashboards.

- Drive min 3 customer centric projects successfully

People Management: Manage a group of Training Specialists and Training Leads.

- Manage business to budget:

- Develop and manage internal trainer pool to deliver internal programs

Mandatory:

Looking for someone who has handle L&D with a BPO company preferably in a finance and Accounting Process or domain

Kindly share your resume to shruthij@volantis.co.in

Shruthi
Recruitment Specialist
9731399124
shruthij@volantis.co.in