Learning & Development - BPO

Manager – Learning & Development

MNC Business Process Outsourcing Company

POSITION REPORTS TO:Head – Learning & Development

Location-Mumbai

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:FUNCTIONAL/ OPERATIONAL:

- To facilitate and manage (end to end) all training initiatives up to Manager grade.

- To draw up the training calendar

- Ensure quorum in all sessions. Fill nominations through HODs whenever target audience falls short

- Develop behavioral training modules to suit target audience

- Develop plan of action and trainer notes for every module

- Facilitate class-room training

- Provide feedback and coaching to trainees / reportees

- Formulate assessment tools in line with competencies to be assessed & conduct assessments.

- Prepare training reports including training feedback consolidation and class observations

- Follow up with participants post training to ensure training effectiveness

- Prepare visibility material and ensure updation on an on-going basis

QUALIFICATION (Education):

- Graduate in any discipline.

- Post graduation in Human Resources / Psychology / Social Work is desirable

YEARS OF EXPERIENCE - 4 to 5 years in training, particularly having delivered classroom training manage the training process.

DESIRED INDUSTRY EXPOSURE:At least 2+ years in Retail/ BPO/IT/ Educational Services etc.

- Excellent Communication Skills

- Excellent Presentation Skills

- Computer Skills: Knowledge of MS Office (W0rd, Excel & Power point)

PROCESS ABILITIES

- Good facilitation skills, previous experience of delivering classroom training

- Conceptual & content development skills

Please mark subject line as 'Manager-L&D'and mail to arvind@leadsearch.biz

Please mention CTC & notice period