Lean/Quality - IT Infrastructure

We have an Opening with HCL Technologies :

Location: Noida/Chennai

Band: E4.1

Job Description:

- Candidate will be part of Lean-IT implementation team which is responsible for diagnosis, design and implementation of solutions to improve quality, reliability and efficiency of operations

- Work with an identified project manager for initial projects and may get to drive his/her own projects in subsequent waves.This is an individual contributor role

Qualification Required :

- Graduate in any stream

- Six Sigma certified ( Green Belt\Black Belt) or certification in data analytics would be preferred

Selection Procedure :

- Panel Interview

Behavioral Competencies :

- Customer Orientation: Ability to anticipate customer (Internal and External) needs, service them & constantly seek new ways to surpass customer expectations to enhance business value.

- People Management : Integrating people process improvement with business process improvement. Continuously improving talent, developing effective teams, and successfully managing the people assets of the organization. Establishing a culture of performance and professional excellence By Optimum utilization of manpower through better skill mapping.

- Result Oriented: Consistently deliver results by setting goals and priorities, which are in line with the organizational direction, departmental objectives and customer expectations. Analyse performance information to set priorities and take calculated risks to improve the delivery of services and operations.

- Strategic Thinking: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

- Visionary Leadership: Successfully manifesting visions and basing leadership on an inspirational and positive picture of the future, as well as a clear sense of direction as to how to get there.

Functional Competencies :

- Six Sigma Techniques: Statistical solution to business problems. Like: - Descriptive statistics, SPC (Six Sigma), Customer focus-VOC ~ CTQ relation ship, VOC/ QFD/ Surveys, Kano Analysis, MSA - Guage R & R

- Client Satisfaction measurement: Client satisfaction/ dissatisfaction measurement & analysis through independent surveys.

- Data analysis & Knowledge of Quality Tools: Mathematical analysis and probability of achieving results by virtue of statistical usage e.g., sampling techniques, normality tests, basic quality tool like: 7 QC Tools, C&E diagram, CS, Pareto, Process mapping, Flow charting etc and prioritization etc.

- Internal Quality Audit Skills:Fact finding and reporting.

Communication Skills :

- Good written and verbal communication skills in English language

- Candidates with prior experience of working with global customer would be preferred

Eligibility Criteria :

- Minimum 6-8 years of experience in similar profile preferably in IT infrastructure environment

- Hands on knowledge of Six Sigma, Lean or any other Business Excellence initiative

Working Hours :

- This profile requires a candidate to work either in UK hours or Early US hours ( mostly up-to 12 AM IST)