Leadership Role - Solutioning & Transitions - Business IT

Leadership Opportunity - Business IT

Job Description :

Solutioning and Transitions

Function : Information Technology

Travel : Need based

Location : NCR/HYD

Summary of Role/Profile :

What is the focus of the function :

- To Manage and drive IT RFP (Pre-sales) and End to End IT Transition Management for External Clients of the Organization in the IT Infrastructure and Application Management areas.

Key Roles and Responsibilities :

- Identify & Lead technology game-changers for the CoE - Responsible for contributing to CoE Productivity targets

- Strong Project Management Skills across IT Disciplines and proven experience in conducting and Managing IT Customer Workshops with Fortune 500+ Clients. Preferably PMP certified

- Support BD teams for customer solution presentations

- Advanced communication, problem solving, and technical writing skills and the ability to provide positive customer service.

- Knowledge of Microsoft technologies and relevant programming languages will be an added advantage.

- Good Understanding of ITIL model and exposure Interactions. Good Understanding of IT Metrics and Processes.

- Should have worked in a global environment

- Knowledge of Six Sigma and other quality standards is desirable

Why does this job exist :

- Attrition of existing resources and IT re-org due to which some of the resources who were involved in doing Solutioning work moved to Operations support because of their core expertise

How does the role add value :

- The role is key to win new business by providing cost effective solutions and doing the transitions first time right.

Who are the key relationships for this role :

- Business leaders, BD team, LSA's and Transitions team

What are the minimum prior qualifications to be an applicant for this role :

- B Tech, MCA or MBA IT from reputed university.

What are the key initiatives and challenges facing this role in the next six months to three years :

- Understand company's IT infra landscape and strategy

- Familiarize with Pricing

- Understand company's offerings that can be customized to meet customer requirements

Specific Competence(Essential) :

- Experience of 12+ years in IT Infrastructure and Application Management Arena with strong focus on customer service and having overall experience of 7 to 8 years in similar industry.

Key Roles and Responsibilities :

- Identify & Lead technology game-changers for the CoE - Responsible for contributing to CoE Productivity targets

- Strong Project Management Skills across IT Disciplines and proven experience in conducting and managing IT Customer Workshops with Fortune 500+ Clients. Preferably PMP certified

- Support BD teams for customer solution presentations

- Advanced communication, problem solving, and technical writing skills and the ability to provide positive customer service.

- Knowledge of Microsoft technologies and relevant programming languages will be an added advantage.

- Good Understanding of ITIL model and exposure Interactions. Good Understanding of IT Metrics and Processes.

- Should have worked in a global environment

- Knowledge of Six Sigma and other quality standards is desirable

Knowledge,Experience and Education :

- At least 5 + years demonstrated Experience in Handling IT RFP Management (Pre-sales) and end to end IT Transition with Industry Proven Methodology

- PMP certified

External and Internal Contacts :

IT interface with customers and users connect with company's Business Leaders and Client CIO/ CTOs