Leadership Role - Operation Excellence - NBFC

The position will need to focus on:

- Leading, directing and overseeing all

- Transforming and restructuring processes

Improvement & innovation to derive optimized processes resulting in customer delight

- Close alignment on process improvement by bringing in technology

- Drive clear analytics to ensure effective management decisions

The ideal candidate will also be characterized by the following attributes:

- Overall 15+ years of experience with emphasis on operations management, business transformation activities in a highly customer centric organization across different industries preferably in the Insurance/ Financial Services sector

- Proven track record of leading the development and implementation of world-class standards in operational performance, with best practice change management experience

- Significant breadth of knowledge of standards and models for operational excellence and relevant process and change methodologies (Six Sigma, LEAN etc).

- Relevant professional qualifications or accreditation in relevant methods, for example the Six Sigma Master Black Belt programme, together with relevant practical usage.