Leadership Role - IT Assets Management/IT Hardware - BPO/IT Service/IT Consulting

Leadership Role - IT Assets Management/Assets Management/IT Hardware - BPO/IT service/IT consulting

Job Responsibilities :

- Provide leadership and oversight of all related Device Lifecyle, Distribution, Fulfillment and Logistics of endpoint devices focusing on meeting if not over achieving the goal of customer experience for agents metrics as identified year on year with priority focus on WAH endpoint device deployment

- Expert in leading Device Lifecyle, Fulfillment & Logistics transformation initiatives using industry standard tools and processes

- Deliver operational stability in close collaboration with the internal Alorica IT team, Alorica Business Stakeholders and vendor partners

- Define, socialize, and deliver against operational metrics for agent support initiatives

- Deliver value with a fulfillment and logistics platform for both WAH and incenter endpoint delivery

- Collaborate across the global EUS regional leads to ensure the goals defined are being consistently met ; if not above and beyond, identify improvement areas for strategy purposes and regularly understand the business stakeholders requirement for overall planning, strategy and execution

- Manage global teams to consistently improve performance and ensure company outcomes.

- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

- Perform other duties as assigned by management.

Qualifications , External:

Education:

Required:

- Bachelor's/PG Degree or equivalent work experience in Logistics & Distribution, IT End User Support, IT Hardware Device

Preferred : N/A

Experience:

Running global teams across regions including contractor and managed services model as applicable; metric & process driven, strong project execution; long-term strategic goal building

Knowledge, Skills, Abilities & Other Characteristics:

- Track record of operating global teams

- People leadership skills (people care)

- Agile and Scrum delivery methodologies

- Budget and Forecasting capabilities

- Change management

- Excellent written, verbal and interpersonal communication skills.

- Ability to multi-task and adapt to change.

- Proven track record of meeting or exceeding customer experience and financial objectives

- Well versed on various regional cultures

- Ability to maintain the highest level of confidentiality.

- Strong analytical and presentation skills.

- Proven track record in a metric focused environment.

- Strong process orientation skills and project management abilities.

- Quick to take on initiative as defined by the management or executive team

- Willingness to work on holidays and weekends based on critical situations defined by the executive team

- Excellent leadership and organizational skills.