Leadership Role - Foreign Exchange Middle Office Operations

Leadership Role - Foreign Exchange Middle Office Operations(Female only) at Bangalore

- Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.

- Primary contact for the business for escalation issues

- Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilisation at all times. Work is distributed / duties allocated between individuals in accordance with their experience / ability.

- Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism.

- Influence and escalate key customer issues in an effective way to ensure timely resolution.

- Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.

- Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.

- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Customers are kept fully informed of progress at all times.

- Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities.

- Motivate, develop, reward and recognize team members in order to meet process deliverables, manage staff.

- Champion and Own the Values / Capability framework as per HSBC Vision and Objectives

- Develop realistic and achievable strategies and action plans to address performance gaps, staffing requirements, staff morale, attrition rates, etc.

- Regularly brief or train team on any developments. Procedural changes / new initiatives are fully communicated to and implemented.