Leadership Role - Banking/Item Processing Operations

Position: Leadership Position - Banking/ Item Processing Operations

Role :

- Manage the institutions Item Processing operations in India with accountability for revenue and profitability

- Have ownership of staffing model for the site, resource planning and budgetary allocations

- Ensure SLA adherence for all functions under Item Processing Service

- Deliver on client benefits through innovation and improvements

- Actively use process improvement methodologies to streamline existing processes

- Solve complex issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality

- Hire, manage, and develop high performing teams

- Build domain expertise across team

- Support new initiatives through creation of proposal material and client discussion documents

Requirements :

- 14-16 yrs of experience in banking operations, with good knowledge of item processing

- Handled operations with span of 250-300 FTEs across multiple locations

- Knowledge around process excellence initiatives (Six Sigma, Lean, benchmarking, specific initiatives and best practices). Certification as a six sigma black belt would be a plus.

- Strong problem solving abilities

- Energetic, cooperative and pleasant personality with good people management skills

- Strong influencing and negotiation skills also required to agree on targets, challenge unreasonable demands and set expectations in an amicable and collaborative manner

- Flexibility to work across multiple time zones

- Excellent written and verbal communication skills

Location : Delhi/NCR