12/10 Akshay
Recruiter at Black Turtle

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Leader - Sales & Analytics - FMCG (12-20 yrs)

Hyderabad Job Code: 753128

PFB JD for the role.

Functional Responsibilities

- Lead Reporting & Analytics Hub teams in delivering sales services around sales reporting, customer management, reporting & analytics, and customer service & delivery support.

- Provide on the job guidance, stewardship to the delivery teams on all activities listed in the sales shared

- service catalogue and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to

- Scale up operation in each capability with business growth both within existing scope as well as new areas of opportunity

- Staff teams for success including key functional hub leads

- Share learnings with other Cluster Sales Leads and adapt best practices across capabilities wherever possible

- Ensure that each Sales capabilities stays connected with business by integrating front and back end services

- Monitor and report shared services performance to key stakeholders

- Drive comprehensive change management within Business, emphasizing the need for change and the role that each individual plays

- Setup the sales shared services with leading practices and policies e.g. delivery platforms, remuneration

- structure, IT enablement, service levels and evolution of sales shared services scope

- Facilitate and assist Capability Team Leads for a smooth transition of processes from retained organization to Global Sales shared services (future scope could also include other support functions/activities)

- Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and agility for the local businesses

People Responsibilities :

- Manage and motivate 3 functional team leaders and a team of ~ 35 associates

- Facilitate training across his/her team, as well as other support functions and groups

- Set individual targets with the sector and/or Division teams, and track goals

- Monitor SLAs and ensure timelines are met; develop and analyze key business drivers to provide insights to the functional head

- Accurate and timely generation of management reporting and dashboards for performance analysis

- Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets

- Actively conduct an on-going review of operational services to drive agility and effectiveness

- Drive comprehensive change management (identifying the need for change and the role each individual play)

- Assist Sector Sales Lead in developing on-going training and capability plans for associates in his/her charge

- Represent his/her Teams markets in meetings with internal beverage leadership teams, steering groups and other client functions

- Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution

- Ensure career growth opportunities for associates and engage in people planning and resource allocation activities

Key Skills/Experience Required :

- 12+ years of experience in Sales/Sales Management/Commercial

- Bachelors in commerce/business administration/finance, Masters degree is a plus

- Prior Fast-Moving Consumer Goods (FMCG) company experience required

- Category management / Customer management capabilities

- Previous experience as a people leader

- 3+ years development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms

- Strong knowledge of MS Office programs

- Ability to provide superior customer service

- Best-in-class time management skills, ability to multitask, set priorities and plan

- Strong use of influencing skills to gain alignment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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