Leader - Operations - Hi-Tech

Leadership opportunity _ Operations Leader (Hi-Tech) _ Hyderabad

Location - Hyderabad

Domain - Hi-Tech

The Senior Operations Leader is responsible for end-to-end client service delivery and P&L for a portfolio of clients within India region and/or globally. You will be working closely with clients CXOs and process owners, operating teams, and global relationship managers for key accounts in order to achieve the operational and transformation goals and objectives.

Responsibilities:

- Responsible for the delivery of business process management services by the teams in the allocated portfolio to ensure customer satisfaction, contractual results and increased revenue through client up-sell.

- Collaborate with senior management as it relates to business growth, strategy, and operational planning.

- Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg: RPA) into existing operations.

- Lead global operations to achieve/exceed P&L expectations.

- Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.

- Ability to lead client deliveries leveraging AI, Intelligent Automation, Cloud, Data & Analytics, Lean Digital Core, App Modernization, Digital Transformation, etc.

- Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.

- Collaborate for new deal process including solutioning, pricing, due diligence, transition and stabilization.

- Be responsible for implementing new technologies in operations and display executive presence.

- Be a senior partner concern point for resolving customer & internal issues.

- Maintain & grow excellent customer relations - focus on improving NPS.

- Is involved in the growth and development of future company leaders through own leadership example, coaching & mentoring

- Bring in external perspectives and evolving practices in operational processes.

Qualifications & Skills:

- Progressive management and leadership experience of strategic projects and implementation teams.

- Previous experience in a Shared Services environment, multicultural experience in diverse teams is an advantage.

- People Management - proven experience in leading large teams (1,000+ tech team, 10,000+ Ops team)

- Expertise in leading deliveries leveraging AI, Intelligent Automation, Cloud, Data & Analytics, lean Digital Core, App Modernization, Digital Transformation, etc.

- Outstanding negotiation, interpersonal, verbal and written communication skills.

- Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience.

- Ability to coordinate management teams in own portfolio and across the organization to achieve the performance goals agreed with the customer

- Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.

- Analytical problem-solving skills with an outstanding attention to detail.

- Solid and diverse knowledge and expertise on the field of activity, intellectual agility, focused on results.