Leader - Inside Sales - EdTech

Inside Sales Leader

- Our client is a learning platform that traverses an individual's journey through life, making them confident and equipped to rise in this competitive world.

- Venture is already profitable and believes in achieving fast growth responsibly.

- Taking the rich legacy of trust, knowledge, and learning, our client company strives to embody the values of Education 4.0 - learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.

- Client's learning solutions cater to three large categories viz:

- Early Career

- Executive Education

- Enterprise Business Solutions

So, if you are seeking growth, and are passionate about Inside Sales, let's get started.

Who we are looking for :

- A Sales Leader with experience in B2C technology sales with excellent people management skills; preferably in the Education/Edtech space

- A dynamic professional with a strong track record of effecting exponential business growth

What We Expect you to do in this Role :

- The position will have direct responsibility for Sales of the Technology product offerings

- Own business metrics including Enrolments, Revenue, Cost of Acquiring a customer

- Work with the tech content and institute relations teams to positively impact strategy, net promoter score, and learner satisfaction.

Key Requirements :

- Proven track record of meeting and exceeding sales targets

- Ability to use data to identify customer needs and close sales

- Excellent communication and interpersonal skills

- A strong understanding of e-commerce and education technology

- Experience with customer relationship management (CRM) software

- Knowledge of digital marketing and sales funnels

- Ability to identify and troubleshoot potential customer issues

Responsibilities :

- Generate leads through email, cold calling, and other outreach efforts

- Manage customer relationships and follow up on sales inquiries

- Provide product and service information and pricing to customers

- Develop and maintain relationships with key accounts

- Analyze customer feedback and use insights to drive sales

- Monitor competitor activities and pricing

- Maximize customer satisfaction and loyalty

- Interact with Senior and Mid-level working professionals in a consultative manner. Check and build participation interest in various Executive education programs offered by top Indian and International Institutions

- Counsel individuals to understand their personal and social challenges affecting their career progression and advise them on how to succeed through education

- Win above industry standard rewards and incentives by achieving the set target of enrolments in various programs

- Shortlist and schedule an appointment for a discussion via Phone, Skye, or in person. Assist the leads on all information actively till closures. Provide correct and authentic information to the prospective participant.

- Travel occasionally, to participate in offline marketing campaigns and engage in structured database outreach campaigns

- Record all information and interactions in CRM software on an ongoing basis.

- Follow policies and procedures for smooth and seamless operations.

- Attend all training and learning sessions for self-development.

- Contribute to team goals

Key Skills :

- Excellent verbal and written communication skills.

- A strong customer service orientation.

- Ability to use customer relationship management (CRM) software.

- Proficient in using the Internet and web-based applications.

- Strong customer focus and understanding of customer needs.

- Ability to develop and maintain relationships with customers.

- Knowledge of e-commerce and marketing best practices.

Result Areas :

- Create and maintain customer relationships through phone, email, and other channels.

- Develop and close sales opportunities.

- Maintain accurate customer records in the CRM system.

- Monitor customer feedback and take corrective action.

- Stay up to date on trends in the e-commerce and education markets.

- Identify, develop, and implement strategies to increase sales.

- Meet or exceed sales goals on a monthly and quarterly basis.

Only apply if you :

- Have 6 plus years of experience in Inside Sales with graduate/undergraduate degrees from premier institutes

- Have owned revenue numbers before

- Have a strong experience in consultative sales and possess the ability to prospect and manage relationships

- Are passionate about Edtech.

- Should have a minimum of 2 plus years of Tech team handling experience in Data Science, Machine Learning, Cyber Security, etc.

- Should have managed a team of 10-15 members.

- Are comfortable in dealing with ambiguity and working in a constantly evolving business environment