Leader - Customer Success - SaaS Firm

Job Type - Permanent

Job Description :

- Be a strategic advisor to your customers and enable them to maximize platform adoption and achieve positive business outcomes

- Drive your organisation's bottom line growth by owning the client retention as well as growth (cross sell/up sell) KPIs

Client Details :

Our client is a $1 Bn + valued organisation with a global presence in 70+ countries working with 950+ reputed brands. After growing the business with US and EMEA clients, they have created a renewed focus on Indian clients in the past 2 years to drive incremental growth

Description

- Ensure that every client derives the maximum return from their investment in the platform

- Provide subject matter expertise on social business practices

- Work alongside the internal business development teams to foster new opportunities within existing business

- Top tier Engineering college graduate with Computer Science or similar area of study

- Excellent communication and customer engagement skills, the kind needed to delight India based customers

- Exceptional Project management skills to drive cross functional initiatives with engineering, sales and field teams with utmost efficiency and attention to detail

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Personal energy, passion, and drive to ensure we consistently delight our customers

Profile

- MBA from IIM - A/B/C/L/K or ISB

- Engineering from IIT/NITs/BITS Pilani (preferably in Computer Science/IT)

- 6-10 years of experience in enterprise software account management, sales, customer facing product management or digital and social account management, preferably with India based customers

- Analytical skills + customer facing background

Job Offer

Opportunity to work with a fast growing organisation to drive growth for their India business by working with marquee clients

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Pushkar Vadkhalkar on +91 (0)22-4236 3306

Contact - Pushkar Vadkhalkar - +91 (0)22-4236 3306

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