Leader - Business Management/Service Strategy/Process Excellence - BFS

1) Strategy and Direction

2) The role will be responsible for implementing strategic priorities across disciplines of the service management

3) Design & refresh operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework.

4) Ensure Service Management framework is aligned with Central Service Management, Service Owner & Head of Business priorities and progress is reported on a regular basis.

Key Requirements:

1) Looking for a mix in Business Management, Operations, Service Delivery, Operations Strategy, Process Excellence, Performance Management, design of KPI's, Scorecard.

2) A strong mix of both frontline as well as strategic experience in complaint management, process re-engineering and quality monitoring.

2) Sound knowledge and experience of managing large operations and customer service teams.

3) Looking only for diversity.