Lead - Warranty & Partner Claim - Telecom

Key Responsibilities:

- To manage effectively the warranty claims & Partner claim operations Pan India

- To ensure there is no spares shortage due to poor stock planning.

- To create system of parts, labour and warranty claim which would be automated to merge seamlessly with OEM systems for end to end warranty claim integration.

- Defective material in some cases will need claim back on the supplier. If not done or not done in time can result in financial loss.

- Manage Local purchase of spares, as and when done, with proper authorisation process and due financial diligence

Operational :

- Identify non-moving/obsolete spares from time to time as per guidelines and ensure that they are sent back to either the Mother ware House of Vendors as per the guideline

- To ensure there is no stock out situation for any spares.

- To audit and reconcile periodically the spares at each vendor warehouse

- To bring up to the Parts Fulfillment persons notice discrepancies / issues from respective suppliers.

- Coordinate with logistics support or courier, monitor there performance levels and escalate in time for improvement actions.

- Lodge timely claims - vendor wise, product wise by generating appropriate MIS.

- Adhere to packaging, pricing and related systems.

Criteria :

- Understands warranty claims process

- Understanding of claim back process from OEM

- Inventory management process.

- Must have handled the warranty claim activity for Mobile co .

- Must have core competence in managing multiple partners warranty claims .

Keywords :

- SCM

- Inventory management

- Warranty claim management

- Spare parts supply & SCM management