Lead - Training & Support - Telecom

Key Responsibilities :

- To create process to impart technical & soft skill training to all field engineers.

- Create rapidly scalable model for training repair technicians, engineers on wide range of devices

- To run train the trainer program for all service partners

- To improve the technical & soft skills of all customer facing employee

- Keep minimum repair bounce.

- Find constant ways to improve the service quality

- Provide technical support to field - service center as well as channel

- Keep innovating newer ways to reduce repair cost

- Provide soft skill training to all the front end field people.

- Provide on-line training & class room training.

- Provide On-the-job training.

-. Innovate on newer training methodoly and create best in class training module

- Create rapidly scalable model for training repair technicians, engineers on wide range of devices.

Criteria :

- Must have at least 10 years of experience in training department

- Must have worked in any reputed mobile phone manufacturing company.

- Technical & soft skill training's.

- Technical support for electronics goods.

- Hands on repair of products in field or in any carry-in service centers.

- Ability to strategies and plan on training content and delivery

Key words :

- Training skills

- Technical knowledge on mobile phone & telecom

- Preparing technical documents

- Training module and new methodolgy on training