To build capabilities of the Customer Experience team and enable them to operate effectively and efficiently. The focus will be on the following verticals: a. Retailing b. Painting services for customer c. Architect/Interior designer services d. Painter partnerships - Partner with the Head - CX and the leads for retailing / services / painter partnerships to understand business goals and long term road map to build the training strategy and set up the complete training ecosystem to cater to new joinees / existing team - basis benchmarks, brand goals & business needs - Detail out the elements of the training strategy - people/systems & processes/platform - Benchmark and build industry-leading training programs for each of the focus functions. Identify the right partners and resources to develop the content road map - Content plans need to cover the following key audiences : Sparkle internal / Sparkle off-roll employees for retail formats & services formats / Painters & contractors - Develop appropriate tools and identify technology platforms for effective roll out of the designed programs for various stakeholders Evaluate digital learning tools and platforms to deliver the programs at scale - Perform evaluations, and reference checks to ensure superior quality of external trainers and training interventions within budget while sourcing them. - Managing vendors to ensure smooth and timely execution of training interventions by effectively tackling interpersonal issues, or matters related to coordination or cost. - Understand key deliverables at each level (Lead/Manager/Officer etc) - for retail / services / painter partnerships. Develop programs that will help the team members deliver the qualitative & quantitative objectives linked to their roles

Mumbai

Lead - Training - Customer Experience Team - Paint Industry 

Lead - Training - Customer Experience Team - Paint Industry  ,Job Description for Lead - Training - Customer Experience Team - Paint Industry  in HRK Ventures in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Lead - Training - Customer Experience Team - Paint Industry  in HRK Ventures in  Mumbai for (8-15) years of experience. Apply Now!